Return and Refund Policy
At Pauda.eco we believe in your happiness and customer satisfaction. We believe in providing you with the best handmade and handcrafted products. As these bags are handcrafted personally by our skilled artisans so they would not be technically "Perfect" as compared to the factory made but these small imperfections are what make our bags unique.
However we believe in customer satisfaction and if you believe you have received damaged/defective goods, you can apply for replacement / refund.
Sorry, No return or exchange on customized or engraved products.
Returns (In case of Damaged and Defective Items)
If you are not completely satisfied with our products and want to return them, you can send them back to us for a refund. Returns must be postmarked within 4 weeks of receipt of goods.
Our policy lasts 15 days. If 15 days have gone by after you received the order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Change of Mind Returns/Exchanges.
We want you to love your purchase but understand that sometimes you may have second thoughts. This is why we offering to exchange/return merchandise purchased online. Just email at [email protected] and we’ll take care of you.
- Merchandise must be accompanied by the original invoice.
- Merchandise must be unused, in saleable condition.
- Refunds will be applied via the original payment methods.
- The customer should email within 7 days of receiving the items.
- Return shipping charges are non-refundable.
- Shipping costs will apply to the exchanged product to be sent out to you.
- 10% restocking fees will be applied on returns.
In some cases, we will offer the repairs or might pay for the repair if the damage is very small or is caused by shipping partners.
To complete your return, we require a receipt or proof of purchase.
We are happy to make it easy for you during the holiday season by extending return/exchange until January 5th of the new year. Anything you will purchase from November to December 24th will be valid for this.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please read the disclaimer carefully mentioned below every product before purchasing.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please click a picture and send it to us in case of defective and damaged goods send us an email at [email protected] and we will provide you the address of the warehouse where you can send the product for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.